To contact Pioneer Administrative Services:

Pioneer Administrative Services
95A Ashley Avenue
PO Box 9040
West Springfield, MA 01090

Toll Free: (800) 423-4586

Pioneerflex:(800) 505-7188

Main Fax: (315) 703-4898

General Email: info@pioneerhealth.com
PioneerFlex Email: flex@pioneerhealth.com
Student Email: student@pioneerhealth.com

Email Notice: Due to the inherent lack of security with internet email, please do not email questions or concerns regarding your specific claim or medical situation. In order to maintain strict confidentiality, our Customer Service department is only available by telephone or regular mail. This is to ensure the proper verification procedures and privacy guidelines are met. Feel free to use our email address for general questions, information requests, etc.

Business Hours: Pioneer's regular business hours are Monday through Friday,
8 a.m. - 5 p.m. EST.